As the journey business strikes previous restoration and again to progress, its future requires continued and significant contributions to accessibility and technological advances. Momentum Ventures is the tech-forward holding firm behind a number of profitable Canadian manufacturers devoted to journey. With a newly designed workplace area in Montreal, Momentum Ventures continues to develop and improve operations whereas attracting prime expertise. As a devoted enterprise, Momentum Ventures values constant progress and attentive improvement within the journey sector, and achieves this by backing and sustaining their revolutionary journey manufacturers.
Here’s a rundown of how Momentum Ventures’ assortment of manufacturers proceed to rework journey by embracing know-how to attach individuals and locations.
A distinguished North American on-line journey company (OTA), FlightHub serves hundreds of thousands of Canadians annually providing flights at the very best market worth. To proceed to supply travellers distinctive customer support, FlightHub has developed a generative AI platform to watch and analyze buyer interactions through telephone and reside chat in real-time. The know-how identifies buyer interactions that almost all want specialised assist from human brokers to keep away from a destructive buyer expertise. It additionally produces insights throughout all buyer interactions and deploys the required teaching and coaching required to enhance agent efficiency.
This ground-breaking work has not gone unnoticed as FlightHub not too long ago received silver on the Travel Weekly Magellan Awards in Overall Technology Solutions for its partnership with Observe.AI to ship AI capabilities to reinforce its customer support operations. It additionally received gold within the class of Overall Giving Back Initiative for its partnership with 4Ukraine.ca and GlobalMedic to help Ukraine Humanitarian Aid.
Partnering with greater than 400 airways that journey to and from the U.S., justfly.com makes journey accessible and reasonably priced, enabling extra individuals to go to new locations and discover new cultures. To additional its user-friendly and environment friendly buyer expertise, justfly.com has added generative AI to its arsenal. AI has the potential to vary how customers store for journey services and products by providing hyper-personalization.
When clients guide by means of OTAs and a difficulty arises, they’re typically uncertain who to name for assist. justfly.com alleviates these buyer ache factors by means of its AI-driven services and products. Rapid developments in generative AI will assist OTAs construct smarter algorithms, which might then make suggestions that finest match buyer wants. This enhances customer support and after-sales help.
AI instruments are essential as travellers more and more anticipate rapid options to their journey wants. By serving to OTAs streamline their operations with tech options, justfly.com will increase cost-efficiency and buyer satisfaction.
A non-public jet constitution brokerage, Flygreen serves the Americas by means of workplaces in Montreal, Toronto and New York, with entry to over 7000 plane. Flygreen stands out in non-public aviation with a singular mix of personalised consumer service and a real take care of the setting. Flygreen presents a personalised and curated non-public air expertise, permitting shoppers to satisfy their itineraries and take advantage of out of their schedules.
Beyond particular person journey wants, Flygreen’s Jet Charter Executives concentrate on crafting options for various industrial teams. Whether it’s coordinating journey for household getways, unique sports activities crew excursions, or distinctive hobbies like fishing and golf, Flygreen’s crew is adept at sourcing plane tailor-made to particular wants and utilities. With an unlimited community and a dedication to customer-centrism, Flygreen emerges as a trusted accomplice, making certain every flight is a customized and purposeful expertise for shoppers with distinct preferences and necessities.
The latest addition to Momentum’s roster, CruiseHub presents an unmatched cruise reserving expertise, by simplifying and enhancing the journey from searching to boarding. The firm focuses on mixing forward-thinking know-how with a human contact, creating user-centric experiences. It’s dedicated to advising clients and making certain they obtain the very best help potential to guide the right cruise.
Momentum Ventures combines know-how with a dedication to buyer satisfaction and environmental accountability. With its portfolio of profitable manufacturers, the corporate has weathered the challenges of the journey panorama and its forward-thinking addresses buyer ache factors, enhances person experiences, and champions effectivity.