We need to talk: Oyo launches new feature for customer feedback

Oyo founder Ritesh Agarwal introduced a brand new function on Valentine’s day to encourage prospects to share their ‘unbridled and trustworthy’ suggestions, complaints, criticism and options.

“Listen. We need to talk. Because love is all about having the tough talk, no matter how uncomfortable. Oyo was conceptualised and built with feedback from you, our customers, and you will always be our first love. And today, we are all ears to listen. Whether it’s admiration, disappointment, or criticism- we would love to hear it all,” mentioned Agarwal in a submit on skilled networking platform LinkedIn on Tuesday.

“Starting today, we are launching a simple, quick, experimental feedback page where you can openly, honestly and anonymously express how you feel about Oyo and what we can do better. Our leadership team, service teams and I are closely watching this,” he added.

In a seperate assertion, Oyo mentioned that to seize buyer suggestions, it has rolled out a suggestions part on its web site touchdown web page, and on its app known as ‘We want to speak’ the place prospects can share their queries and ‘trustworthy’ suggestions.

The variety of open and resolved queries can be displayed on the house web page in actual time to provide prospects a ‘clear perspective’, it said. Oyo prospects can submit their suggestions by clicking on the ‘We want to speak’ tab.

Recognising resorts

ET reported in December that Oyo launched a programme to recognise resorts that present essentially the most ‘consistent’ and ‘high-quality’ buyer expertise.The firm mentioned the class, known as ‘Super Oyo’ analyses every resort’s efficiency on parameters similar to buyer rankings and critiques, holding most rooms operational persistently, and offering a clean check-in expertise, amongst others.

Consumers can now see resorts marked as ‘Super Oyo’ whereas reserving by the Oyo app.

Currently, there are round over 200 Super Oyos on the web site and the corporate mentioned it could encourage different resorts on its platform to work in direction of turning into part of this class.

Oyo had mentioned that Super Oyo properties have been obtainable to all app customers in India and are set to be launched throughout key international markets in 2023.

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