Delivery companions can attain the ambulance service immediately by tapping the SOS button on the associate app or via a toll-free quantity. The present common response time is 12 minutes.
The service is free for supply companions and their dependents—spouses and two kids, who’re coated underneath the insurance coverage supplied by Swiggy. Delivery companions may also select to avail of the ambulance for relations not coated underneath their insurance coverage at a subsidised value.
The platform presently has over 300,000 supply companions throughout the nation.
The firm has partnered with Dial4242 Ambulance Services for the initiative. The course of would require no documentation; supply companions solely want to substantiate their associate ID.
“We are committed to the safety of our delivery partners, and over the years have been investing in products and policies that prioritise their safety and well-being,” Mihir Rajesh Shah, head of operations at Swiggy, instructed ET. “With ambulance service, we are making sure that our delivery partners have safety and peace of mind, and can get help when they need it the most.”
Discover the tales of your curiosity
The service has been launched pan-India after having been piloted in Bengaluru, Delhi, NCR, Hyderabad, Mumbai, Pune, and Kolkata. Dial4242 can dispatch totally different ambulances similar to BLS ambulances, cardiac ambulances, ALS, inter-state ambulances, Covid-19 ambulances, and hearse vans based mostly on the severity of the case.“We have 10,000+ ambulances across 500+ cities in India with varied capabilities and on-ground support to reach the victim in a matter of minutes, saving a precious life,” mentioned Jeetendra Lalwani, co-founder of Dial4242. “The nearest cashless hospital will also be identified for Swiggy’s partners ensuring they get timely treatment.”
The initiative comes just a few weeks after a Swiggy supply associate died after his scooter collided with a automotive in Noida. Last month, a supply government at rival meals supply platform Zomato was additionally killed after his motorbike was hit.