Haptik using AI to build human-like bots for enterprises: CTO Swapan Rajdev

Jio Haptik Technologies Limited (Haptik), a tech agency that specialises in conversational commerce, will use generative synthetic intelligence (AI) to launch 4 beta options to construct human-like bots for enterprises.

Generative AI refers to a class of synthetic intelligence algorithms that generate new outputs primarily based on the info they’ve been skilled on. Unlike conventional AI techniques which might be designed to acknowledge patterns and make predictions, generative AI creates new content material within the type of photographs, textual content, audio, and extra.

An instance that makes use of generative AI can be the ChatGPT software which addresses queries utilizing the info it has been skilled on and creates a brand new output.

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Haptik cofounder and chief know-how officer, Swapan Rajdev mentioned, “At Haptik, we have already been using GPT 2 and GPT 3 to augment the bot training data for higher accuracy. ChatGPT uses GPT-3.5 and is a whole different ball game altogether.”

He added that the 4 upcoming beta launches can humanise bots and permit them to have interaction in free-flowing conversations with clients.

The emergence of GPT-3.5 permits Haptik to enhance the accuracy of chatbot’s responses. By leveraging an correct chatbot that engages in significant and human-like conversations, enterprises can supply a greater buyer expertise (CX), enhance buyer engagement, cut back drop-offs, and finally, foster stronger buyer relationships.ETtech Preview: Microsoft’s new AI- powered Bing chatbot, right here’s what it’s like

Haptik mentioned that its new beta options shall be made out there to all its clients and shall be deployed throughout the platform. It estimates that the options will assist enterprises enhance their buyer satisfaction metric by 10-15%. Additionally, the agency claims that the go-to market and construct time (execution time) shall be decreased by a minimum of 30%.

Haptik, by means of its choices round conversational commerce, helps enterprises ship end-to-end commerce experiences on messaging channels reminiscent of WhatsApp, Google Business Messages, Messenger, and others.

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