Tim Hortons has kicked off its conventional Roll Up To Win contest at taking part areas, however the rollout didn’t go as easily as anticipated after a technical situation prompted a number of gamers to consider they have been $10,000 richer.
Josh Rose was a kind of gamers. The St. Catharines, Ont., resident was on his approach residence from an early morning shift when he determined to cease by his native Tim Hortons to seize a espresso for his soon-to-be spouse—a small gesture main into preparations for his or her marriage ceremony day.
A day that turned out to be further particular after the pair rolled up the digital rim and received. Or so that they thought.
“I opened the app, rolled it, and it popped up ‘Winner!’ You are the winner of a $10,000 American Express pre-paid card,” Rose tells CityNews.
After a full day of celebrations, Rose found the prize was now not there.
“I went back into the app and didn’t see it in my Tim’s app, so I contacted Tim Hortons. I said, “Hey, I got a screenshot of it because I was excited. What’s happening here?”
After contacting their digital help crew, he obtained an electronic mail 24 hours later.
“I’m reaching out to share that for a few hours on Monday morning, a technical error caused an issue for a small subset of Roll Up To Win players that you are a part of,” writes Senior Vice President of Digital and Loyalty at Tim Horton, Markus Sturm.
This 12 months, every roll enters the participant right into a day by day jackpot for the possibility to win a $10,000 American Express pre-paid card. For this prize, the winner is notified by electronic mail and never immediately via their app.
“Your prize ‘timeline’ in the Roll Up To Win game shows the correct entry into the jackpot,” Tim Hortons wrote, ending by thanking Rose for his understanding and providing a present card.
“They offered me a $50 Tim’s card instead of a $10,000 pre-paid card, so obviously, I was a bit stunned by that,” Rose admitted.
Other Roll Up To Win contestants hampered by technical glitches converse out
Rose wasn’t alone. Other Tim Hortons espresso drinkers shortly took to social media to share their bitter disappointment.
“I’ve been a loyal Tim Hortons coffee drinker for 35-plus years. That’s how [they] want to treat your customers,” Scott Adams tells CityNews,
“It’s not just me. There are lots of us.”
The Halifax resident stated he was in Alberta for work on Monday when he rolled up the rim within the Tim Hortons app and received the AMEX pre-paid card, admitting to disbelief.
“There’s no way I won this. Then your mind starts taking over. Maybe I did. Thinking I can do this and this and this,” says Adams, including that he was wanting ahead to the money owed he may repay with the money winnings.
After contacting Tim Hortons a number of occasions, he obtained the identical electronic mail Rose did, confirming that he was a participant impacted by a technical situation.
“Hi Scott, thank you for being a valued Tim Hortons guest. I’m reaching out to share that for a few hours on Monday morning, a technical error caused an issue for a small subset of Roll Up To Win players that you are a part of,” learn the e-mail despatched to Adams from a Tim Hortons spokesperson.
“Your roll(s) you revealed were entered into the jackpot. Unfortunately, as part of that entry, you were presented with an incorrect award message for a prize that cannot be won instantly. Your prize ‘Timeline’ in the Roll Up To Win game shows the correct entry into the jackpot.”
While Tim Hortons wouldn’t verify how many individuals might have skilled the glitch, they acknowledged that they’ve been involved with a few of these impacted to precise their remorse for the frustration brought on by the error.
“For a few hours on Monday morning, a technical error caused an issue for a small subset of Roll Up To Win players,” writes a Tim Hortons spokesperson in an electronic mail to CityNews.
“They were shown an incorrect award message for a prize meant to be awarded once daily to one person in our jackpot draw.”
The Canadian firm launched Roll Up To Win, as soon as often known as Roll Up The Rim to Win, 35 years in the past.
Recently, Tim Hortons migrated the sport to their app in 2021 by now not providing prizes via their cups however as a substitute giving gamers the expertise of rolling up the rim of a digital cup to win prizes straight on their telephones.
The submit Roll Up To Win gamers upset after $10K AMEX card win was results of technical error appeared first on CityNews Calgary.
Source: calgary.citynews.ca