81% of users on edtech platforms face refund, trust issues: Survey

Around 81% of individuals surveyed have confronted points round payment refund, belief, transparency and others from edtech platforms, in line with on-line survey platform LocalCircles. The survey performed between February 16 and June 15, 2023, discovered that 32% of customers have confronted points with BYJU’S, 10% every with Unacademy and Udemy, 3% every with Vedantu and Simplilearn and a couple of% with Physics Wallah, LocalCircles mentioned in a report.

“81% of online education platform users surveyed indicated that they had faced one or more issues in the last 24 months,” LocalCircles mentioned.

The survey obtained round 32,000 responses however the variety of responses various from query to query.

The question across the sort of points that edtech customers face obtained almost 12,000 responses comprising points round educating workers modifications/ effectiveness points, refund points, and belief points like false guarantees and transparency points.

In response to the survey, a Physics Wallah spokesperson mentioned that the corporate is totally dedicated to making sure pupil satisfaction and swiftly resolving any points they encounter.

“With an exceptional success rate of over 99% in resolving student tickets over the past 12 months, we prioritize providing timely responses to cater to students’ needs,” the spokesperson mentioned.

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