The community has facilitated 22,000 transactions to this point until March 31. While retail accounts for 16,220 transactions, mobility (excluding Namma Yatri) accounts for five,795 transactions owing to the Kerala Open Mobility Network (KOMN). Namma Yatri, the auto rickshaw reserving app solely operational in Bengaluru, which built-in with ONDC on March 23, alone facilitates 20,000 rides per day, Koshy mentioned.
“We have 25,394 sellers and 24,51,796 stock-keeping units (SKU) but a big chunk of our transactions happens in the mobility category. On the KOMN, we have 2,550 vehicles, but on Namma Yatri, we have 47,783 registered drivers. Ever since it integrated with ONDC on March 24, it has been clocking 20,000 rides every day,” he mentioned.
However, not one of the 5 purchaser apps on ONDC—Paytm, Mystore, Craftsvilla, Spice Money and Meesho—supply mobility as a class. One should obtain the Namma Yatri app to avail mobility companies in contrast to within the retail class the place every of those purchaser apps have ONDC on their interface the place they will order merchandise.
“It is only a matter of time before the buyer apps offer mobility,” Koshy mentioned.
Buyer apps are buyer going through apps the place prospects can place orders within the groceries, meals and drinks, style and attire, electronics, and residential decor classes amongst others.
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Asked how Namma Yatri’s rides are counted as part of ONDC’s transactions if not one of the purchaser apps supply mobility as a class, each Koshy and Shireesh Joshi, chief business officer at ONDC, mentioned it’s as a result of they share the underlying Beckn protocol.Online dispute decision
ONDC had on October 31 put out a paper on its web site on grievance redressal inviting the general public to remark.
The community could have the identical 5 on-line dispute decision (ODR) platforms like Sama, CADRE, webnyay, Presolv360, Wevaad, (that are empanelled with Sahamati, the non-profit trade alliance that permits account aggregators in India) for grievance redressal, Koshy mentioned.
But to this point, the community has ensured decision of grievances on the community participant stage and has not let complaints attain a stage the place it required an ODR platform to mediate, he mentioned.
CBO Shireesh Joshi defined that complaints are very fundamental in nature now. “Customers mostly raise queries like where their order is in cases where there is no live tracking. We haven’t received serious complaints yet,” he mentioned.
Dilip Vamanan, co-founder, SellerApp, one of many vendor apps on ONDC instructed ET, “Grievance redressal is happening at the network participant level now. We have not sought legal intervention yet”.
Source: economictimes.indiatimes.com